Eric A. Horn

Eric Horn

This comment disappoints and frankly offends me, assuming it comes from a real client. (It could be someone who asked for the name who he/she was speaking with, which could have been Claudia.) If this is a real, existing client, I recommend that the person come and speak with me. The wait time to see me in the office, if any, is usually under 30 minutes and almost never an hour. Some people insist on being the first appointment, which is fine. However, we have appointments available on the weekend and after 5pm during the week so we can better serve our clients; the weekend and after four during the week are generally busier. And I always see the clients for as long as they need, which is why there can be a wait. I also offer a payment plan for almost all of my cases. Almost all of my clients prefer payment plans, but my office and the client are both supposed to honor the contract. Though it rarely happens, the most common reason an application is not sent around the time when the client thinks it should is because either we are waiting on documents and/or payment from the client. Finally, you mention about only being able to speak to me if you come in person. That is usually not a requirement. Most clients I am perfectly happy to speak with over the phone or by email. However, it is a requirement if you are being rude to the staff.