I'll do my best here but may have a hard time expressing in words how helpful and wonderful Joan was to work with. My wife and I ran into a situation with the apartment we were renting a few months back when some less than savory new tenants were moved in above us, who basically viewed this residence as an extension of their college dorm. The culmination of a few months of trying to work with them and the landlord to make some kind of peace eventually resulted in me getting jumped in our own hallway by a few people the upstairs neighbors had over one night...We needed out, we were concerned for our future safety.
A police report and a few lawyer calls later I got in touch with the tenant/landlord hotline to the city who were pretty helpful in giving me some direction. I had made quite a few calls prior, not to find a lawyer who would just say yes but to try and accumulate as much knowledge as I could about what my rights were and if I had any hope given my circumstances. The three before seemed to not have such a great grasp on the law and each left me looking back on the internet until I called Joan.
I hadn't given up hope yet but things were not feeling the best back at our camp until we talked and what a breath of fresh air she was. She was kind and polite but yet like a pit bull ready to take on my case and was clearly concerned for what was in my best interest. She gave me a clear plan and a fresh confidence, she is incredibly versed in the law with a knack for making that information easy to understand and she never once faltered or thought to back down. She always answered my calls and more importantly, usually was the first to call with any new developments so I never had to sit around being stressed due to lack of updates.
Through her we we able work with our previous landlord, get out of our lease so we could move to safety and get our security deposit back all in a tremendously short period of time. Joan was able to use my injury plus find a host of other areas where the landlord had violated the city code to make this possible. Bottom line, do not hesitate to call. I know I will be if ever anything should arise where I need her expertise.
Joan is excellent at what she does. She is professional and courteous, but she was tough and clear about our rights under the law. Our landlord hopped to business after hearing from her! A few months later, she followed up at my request and got another issue resolved! Awesome person!
I hired Joan hearing her add on WCPT progressive radio in Chicago many times. I was in serious need of the best help I could get. Joan is a ROCK! From what I have heard at the time and even since after our case...she never loses as she is very thorough, diligent, honest as a favorite family member & knows the laws inside & out. She fights hard to write an incredible thorough case detailed to go against your landlord and fight for your rights on many areas you may not even know about....HIRE HER.
Joan spent countless hours researching our case history, getting past court case history documents & statutes to be added to our case. She also worked tirelessly on this for us.
I highly recommend her not just for her professional prowess, but also for her honest personality which shows she has a good heart, cares about all of her clients personally, tries to help as she can, & a very decent person with morals, ethics, & integrity.
Her career is stacked with success stories & cases won for honest people who have or are being taken advantage of & in lawsuits against them. She is worth it! I GUARANTEE
Joan represented me in a case where our landlord had been taking advantage of us for quite some time. Joan was absolutely fantastic and our experience was outstanding. Her experience with these sorts of cases was invaluable to us and made the experience very simple. It was extremely easy to get in contact with her and I would recommend her in a heart beat.
Posted by Mark
Joan Fenstermaker is the real deal. She took on our case after we basically cold-called her office. She was utterly professional, kind, and incredibly knowledgeable about tenants' rights. Not only did we get our security deposit back, but Joan found several other infractions committed by the landlords. It was an arduous process, but Joan fought with us to the end and we ended up getting a lot more than we had originally supposed. In short, go with Joan.
Posted by Kristin
In a difficult family situation, Joan was extremely helpful, professional and compassionate. She was invaluable in helping to navigate the legal system and exceeded our expectations.
I would highly recommend Joan.
Posted by a client
Joan was very professional and prompt in her duties on behalf of my claim against my landlord. Landlord refused to give back security deposit. Joan was able to negotiate a settlement for me out of court, for more than my original security deposit. She is very knowledge in this area of law. Would highly recommend.
Posted by Anthony
We were referred to Joan by the Metropolitan Tenants Organization. We were dealing with a management company that was ignoring the City of Chicago ordinances and doing what ever they wanted. The rent was always paid, the condo was very well maintained, there was no reason for these entities to behave the way they did. Joan did some research and found other more serious violations we were not aware of. We attempted to work it out with the management company but it was clear they were both ignorant and unwilling to work with us. At that point we contacted Joan again and asked for her help to stop the illegal eviction threats.
We met with Joan and we had a couple of important questions. Did she think we had a case against the management company? How long would this take? Joan told us she wouldn't take on a case she didn't think she could win. She also explained to us it could take time. Trusting her judgement we went ahead and sued the management company and won. It did take time, as Joan informed us, but we were aware of this fact. It took a while because the management company and condo association ignored repeated requests to respond.
We are very happy with the award, extremely happy with Joan and highly recommend Joan to others. Professional, friendly, glad we managed to find the right Attorney for what we were dealing with. I remember Joan telling me she only dealt with tenants, that made a huge difference in choosing the attorney we needed.
Thank you Joan we appreciate your help.
Posted by xudong
I have a problem with a devil and crazy landlord who not only confiscated my $900 deposit unreasonably, but also threatened to sue me for extra $50000. My friend recommended Joan to me. Joan was very professional. She explained my case so I had a full understanding of my right and violation of the landlord. She helped me to fight the landlord and finally we won the lawsuit. I definitely would recommend her to a friend.
Posted by Dan
Joan helped me get my security deposit back from my landlord. Since she knows the RLTO in detail, she also helped win additional damages from my landlord, which I didn't even know I was owed! Joan is great to work with; she can walk you through your escalation options, and provide you the proper info to make the decision of which action to take. I recommend her.