Posted by a Wills client
Worked a lot with this attorney's assistant (paralegal). Hired him and his assistant to help me settle a dispute over an estate matter. He was often unavailable and away on vacations. I hired him and his assistant for legal advice and felt that they were not direct and strait forward with me regarding the fastest and most practical solutions. This created a lot of back and forth communication resulting in phone calls and emails that added hundreds of dollars to my bill.
At one point they asked me "what do you want us to do?" I was very disappointed in this question because I had no idea what to do, that's why I hired them for well over $3000, so that I didn't have to worry about what to do. They were supposed to be the experts that could tell me what was best and most practical.
Over all, I ended up feeling like they strung me along for more money instead of helping me to quickly resolve the matter. I'm not saying that they did nothing, I'm just saying that for over $3,000 they should have been able to equip me with services that satisfied my needs. Instead I felt lost and therefor was constantly having to call or email for more information that inflated the cost of their services.
Even after I "closed the file" with them, a few months later I received a request from the assistant to call them, so I did and was charged $50.00 for the call that they requested from me. That just didn't feel right. I closed the file because I was finished with their services, if they request to communicate with me after that, it should not be my job to pay them for a 5-10 minute phone call that they requested.
Very tricky business! Because of this experience I have very little faith in attorneys being ethical in their business practices and charging their customers a fair price.