Cale Plamann

Cale Plamann

I rescheduled an intake interview with the individual in question for 45 minutes later on the same day due to an emergency on another case (after it had previously been scheduled on Dec. 31 for Jan. 2 (I was not in the office on new years day). The individual informed me of a time that they would have to be out of the city on Jan. 2 and we scheduled the meeting for 2 hours before the individual claimed they had to be out of the city. I did not receive a call from the individual canceling the intake session or telling me that the time I picked was unacceptable until much later after it had been missed. I then opened e-mail communications with the individual, but it took several days for the individual to respond. Within four days I drafted and sent the individual a contract that would need to be signed and returned in order to employ me. The individual requested a fairly minor change to the contract. At the time the change was requested I had two contested hearings come up and could not make the change, review the contract and get it out for a little over a week. It was not over two weeks as the individual claimed. The individual decided not to hire me the day I was going to send the updated contract and open a file on the case. I was not employed on this matter and the total delay involved was about a week and a half. As for the 'first awful experience,' I performed research and communicated with another attorney on behalf of the individual. I can only conclude that the client did not like the result of the research I performed on his behalf. I try to be honest with clients about what I assess their chances of success to be with a case. That matter (in which I was employed by the individual) was handled to conclusion without any inkling on my part of their being an issue within 1-3 weeks of hearing back from the opposing party. During that time I communicated with the individual on roughly a weekly basis. I was never informed that I was 'relieved of my duty' I was instead told to stop working on the file because the client had come to a non-litigious solution. I will admit there were delays in that matter (some on my end some on the (largely because the indeterminate nature of the research) and some because of the opposing attorney). I think it is unfortunate that the individual felt they were wronged in this matter, and I stayed in regular contact with the individual from early to mid-January when I became bogged down and unfortunately was not able to respond as promptly as the individual would like. I have apologized to the individual for the week and a half when I had trouble reaching him, but as you can tell from the above review the individual is irate. I never was offered nor accepted money from the individual on the primary matter mentioned in this review and I would have comped a significant portion of my work due to the delay by way of an apology.