Smart thing is as much as you can on your case with your lawyer, work out your defenses with your lawyer and do not let matters falling outside...

There is no law in any state that prevents store employees from looking at a customer or following a customer.

Report the matter to the police for starters. See a personal injury attorney if you were injured in some way.

No, its not legal to falsify information. You definitely need to get a lawyer, criminal defense is NOT a DIY project.

Did you have a general legal question you wanted to ask? Don't see one. Sounds like you have a customer service issue, not a legal matter. ...

Yes. ---------------------------------------------------------------------------------------------------------------------------------------------...

How do you "use" them? Do you mean how to you "sue" them? You would hire a civil rights attorney and they would pursue your case. You did not...

One option is to contact the ACLU and see if they can look into this horrible situation. https://www.acluva.org/

You are trying to get VA benefits right? If so, contact the VA as first step. https://choose.va.gov/disability

Solicitations and referrals are not allowed here. You will need to find an attorney in your state and contact them directly if you think you want...