Linda Renee Hoak

It is not often I write reviews, however this business exceeded my expectations for poor service. We contacted The Hoak Law Offices for legal services for estate planning. We met with them on March9th, and signed the agreement and paid the $1200 fees for two basic wills, two powers of attorneys, tw...o powers of medical attorneys, and two Directive to Physicians documents. We were told the check would be held in trust until the documents were completed. However, it was cashed within two days. These are all boiler plate documents, and didn’t think it take very long. After two weeks, we contacted them, left a message on the voice mail because no one answered the phone. They responded that Ms. Hoak was in court all week and they would get to it as soon as possible. About a week later I again inquired as to progress. On April 17th we received some drafts . I made a couple of changes (very minor) and sent them on Monday April 18th. No response until Thursday the 23rd, then indicated they were working on the changes and we would receive revised copies once they were completed. I responded asking if we could complete and finalize this week. Again the response was Ms Hoak was in mediation and court this week, and she (the legal assistant) was working on this as fast as possible. The changes were so minor, she probably spent more time in writing the email, than the changes would have taken her. Finally on April 30th we got a call and follow-up email, (the most communications ever received) indicating the changes had been made and we were scheduled for signing on May 4th. On May 4th the signing was again delayed from 2:30PM scheduled to 3:30PM, I think the reason this time was court, again. At signing, Ms. Hoak remembered she had left her notary seal in her other car, and had to delay to go home to get her notary seal. WOW! Finally at 5:00 PM we finished this very what should have been a very simple process. I believe this is the most disorganized office that has no concept of good customer service. I will never return to the Law Offices of Linda Hoak.