Frank Leli

My experience with Frank was terrible from the start. My accident occurred 9/2019, and because he was so slow, and I was misinformed, it wasn’t settled until 1/2021. This was a diminished value claim. I was asked to file a complaint report with the insurance commissioner. It wasted about 3 months b...efore they told me I was barking up the wrong tree. I gave Frank all my info, and waited for almost 2 months before trying to reach him. I heard nothing back until I messaged his associate. It was my experience that he does not return phone calls, & emails promptly, and doesn’t even have a professional message on his answering machine. (It is generic) He is extremely condescending, rude, and arrogant. He asked me to settle for far less than what my case was worth, and stalled me out so long that I took a bad deal just to be done with the horrible experience. The miscommunication was so bad that I went to court on a day that he had asked for a continuance. I called before I went, and after, and heard nothing back for over a day! This was a total waste of time, and he offered no apology, just an email where he was clearly mocking me. He was MIA for months at a time, and the only way I got him to respond this last time was by telling him he was fired if I didn’t hear back by a certain date. I attached the letter I wrote to him for reference, of which he accepted the fact that he did all these things. Rather than a proper apology, he asked to start over again. *My letter to him: “Hello Frank, We have been talking about my 2019 car accident claim for over a year now, and I am concerned about your lack of communication and desire to close this case. I realize that the pandemic has slowed us down, but I’m running out of patience. Since we started, I would not hear back from you for months at a time I find this to be very unprofessional. I was ready to call it quits, and finally heard back from you on 10/9/20 with your rude and very condescending: “happy anniversary” email to me. On 10/26/20 due to your lack of communication, I made an unnecessary trip to the courthouse and wasted a work day. At the courthouse I sat and still could not reach you. Since then, you continued to disappoint me. I haven’t heard back from you since 11/22. Since then I have called 3 times, and sent an email on 12/10/20, and to this day have not heard back. If I don’t hear from you by 1/22 I will assume that you have abandoned this case and will hire someone else to settle it for me.”