At first they make you feel confident that they have your best interest at heart. DO NOT fall into that trap. I was denied the first time and my case went to a hearing. I was accepted on the spot. After months and months of calling to ask questions regarding my case I rarely received a call back. At one point I did speak to a rep with questions and was told that she will not be answering my questions because all they do is get my case approved. But , at that point I was still in the dark going forward. I again tried to ask a question and she cut me off and reiterated what she had said prior. Then she hung up the phone on me. That was many months ago. Today I find out that they were awarded $9,000 not the max of $6,000.. For what ? Now I have to go through the process of trying to get back $3000. They don't deserve the a dime. I did all the leg work myself.