James L Rolland

This office neglected our case for one full year, and when we finally complained, our case was picked up by Mr. Rolland. We liked the guy. He did his best, though the settlement was very small. Now comes the hard part. Getting the L&I check each month. The pension check is mailed to his office ...and he takes his cut. The rest of the check used to arrive in a timely manner, but has begun to arrive later and later. This month, so far it is a full 10 days late. They understand that this creates a hardship for a person living on a fixed income but refuse to work with us an a direct deposit, due to office policy. Our bank routinely works with such pension arrangements; it is this office that will not work with us on this. Every month is stress and anxiety. I am in the process of trying to figure out who to contact, if anyone, who can force them to help us with this. As of today, we had to cancel a service, scheduled three weeks ago, because the check has not arrived. Once your case is closed, they don't seem to care at all.