Amy immediately broke down any cynicism I had about dealing with attorneys. She did so with her professionalism, honesty and ability to communicate. She took an awkward situation and reliably made the right decisions and did what was best for me and the case. When necessary, she was quick to address "bad news" directly, but with appropriate sympathy and sincerity.
At no time did I ever feel "nickel-and-dimed" or taken advantage of. In fact, I believe she took every available opportunity to reduce the risk of unnecessary charges, maintaining concern for my budget as if it were her own. I would gladly recommend Amy and would certainly employ her services again if necessary. The "Excellent" ratings I provided were not taken lightly, nor were they submitted purely for the sake of quickly answering a survey. She truly did a great job.