Thomas John LaLanne

Tom's understanding of the law along with his business sense , obviously ,garnered from years of resolving situations created an outcome that was elegant and fast. The explanation Tom provided , concerning the legal part allowed me the basis to use what he suggested as a course of action to resolve ...a difficult situation, where the client would have normally bulldozed to get an outcome that legally was not right but would force the supplier into giving what she wanted if supplier and middle person wanted to maintain her business. The supplier had made an error and the client wanted to take advantage of error without any concern for supplier. Tom allowed for a win for all three parties that I would not have gotten to without consulting him . Tom explained under the law the supplier could rescind the transaction, due to the circumstances of the mistake, and the client would not get something that was a one off item irreplaceable for less money than she would pay if she had chosen that item and the middle man myself, who had invested money into enhancing the item would also be out funds if the transaction did not complete and the supplier would loose the sale. This was all over in 24 hours after consulting Tom where I had wrestled with it for weeks . That is why I have given excellent on every level. I wish I had consulted him sooner. The business is precious gems and anyone who deals with the public will understand what I went through when the old adage is "client is always right " and "you had a mix up in inventory- that is your problem" . It was a significant error, of thousands where an employee had mixed an expensive stone for a very inexpensive stone and sold the expensive stone at a very low price. Tom explained who had the item was so important and why. He informed me as to what I could do and suggested he would check the law and rang me back in a very timely manner. His response time , knowledge and offer to confirm, and keeping me informed earned my trust as the situation was so easily resolved with a client who is so difficult I was stunned.