Michelle Marie Jacobson-Kwok

I highly recommend retaining Michelle Jacobson-Kwok. Handling legal matters especially when concerning divorce issues is extremely difficult when done from across the country. I was extremely fortunate to have found Michelle. She was always responsive, easy to work with, gave detailed and clear e...xplanations and most importantly she instilled a high degree of trust. In the two court appearances that I appeared in by telephone, Michelle’s court demeanor was excellent and it was clear she had done her homework. I deemed the outcome of my particular case as a success thanks to Michelle.

I hired Michelle to help with a divorce case on the referral of another attorney. What a disappointment. Michelle cared little about me or my case, only about maximizing her billable hours. There was constant nickel and diming and large fees charged for simple tasks. She would spend hours of time... discussing court politics and her personal matters unrelated to my case, then bill me for them. She was poorly prepared for court appearances. In spite of hours of my time spent preparing her with background information and prep calls for which she would bill me, Michelle would come in and "wing it" in court, saying random things and completely deviating from the strategy we had agreed on. It was as if she hadn't attended those meetings or read a single item I sent her. When the judge addressed her, she was a deer in the headlights and visibly nervous. Michelle's performance in court was spectacularly horrible. Michelle was unreachable at pivotal moments in the case. I had an extremely urgent issue where I needed her help. In spite of urgent calls to her office, she waited three days to return my calls, putting me at a major disadvantage in the case and driving additional large legal fees that could have and should have been avoided. Overall, Michelle billed generously and took me backwards in the case. There was no accountability, apology, or willingness to correct the errors. I would not hire her or work with her ever again.