Not Recommended: This is a volume office, you'll be just a number.
I am definitely unsatisfied with the service I received as Paul Dixon's client in a workers' compensation case. Ultimately I became so unhappy with the level of service I was receiving that I elected to change attorneys, and had a dramatically better experience with another office.
Some details ar...e below for those who want to read further. Bottom line: it was clear to me this is a volume office, and your case may well be left at the "bottom of the stack."
I suggest you look elsewhere.
Some Specifics:
(1) There was a lack of follow-up in communication with other parties involved. This was a constant, and my case was repeatedly allowed to sit waiting longer than was necessary, sometimes by weeks on end. In these instances, it was only when I started calling myself to check status and request action that the process was moved forward.
(2) Poor customer service. Several issues here:
(a) When attempting to get advice over the phone, it was at times difficult to get contact directly with the attorney. Further, when I did have a conversation, it was rushed and the attorney was clearly trying to spend as little time as possible with me before moving on to his next issue. To be fair, this did not occur every time, but was a repeat issue.
(b) I was not notified in advance that a different attorney at the office would be handling my deposition. I can understand the decision to have another attorney at the office handle that part of the process, however to walk into a situation like that unaware was unacceptable to me.
This introduced questions in my mind immediately before a deposition about whether this other attorney was briefed on my case, who I was actually represented by, etc. Although the other attorney did the job well enough, being caught off guard with that scenario introduced more stress into an already unpleasant situation.
This could have been avoided with a simple email notification in advance - something I'd expect in even basic business communications, let alone in a legal matter.
(c) Inappropriate attitude on the part of some staff. The paralegal handling my case had a customer service attitude I'll describe gently as REALLY short of the mark for a professional office. As time wore on and it was necessary to follow up with this office repeatedly, her attitude worsened, eventually becoming outright rude.
(3) A filing mistake made by this office immediately before I changed representation opened the door for opposition to string the case out even longer, which they of course did. This added another couple of months to an already drawn-out case.
In other instances when I've had legal representation (including the office I
changed to after leaving Dixon & Daley), that representation was professional &
courteous, stayed on top of every deadline and process point, and made sure I was fully informed every step of the way. This was absolutely NOT the case with Dixon & Daley, and for my part I suggest you look elsewhere.
-- Best of luck
