Jarintorn Tanatchasai

I retained this attorney to review and redline a 10-year commercial restaurant lease. In my written request, I clearly asked for tenant-favorable redlines and specific revisions addressing operating expenses, liability limitations, relocation rights, rent abatement protections, and continuous operati...on penalties. Despite outlining these items in advance, I did not receive a redlined lease with proposed language changes. Instead, I received a brief list of general comments identifying a few issues. When I contacted the attorney to discuss the scope and request a partial refund due to the mismatch in deliverables, I was told the fee was already “cheap.” My concern was not about the price, but about receiving the professional redlining services I had specifically requested. There was a clear disconnect between the scope of work requested and the services delivered. Clients seeking negotiation-ready lease revisions should confirm in writing that the engagement will include actual document redlines rather than general commentary.