I hired Charles and his firm to help me with a life insurance claim. He did an outstanding job and was always available with a quick response to any questions I had during the suit. We won the settlement and there is no doubt in my mind it was because I had Charlie representing me. If you want an attorney that will fight for you Charlie is the guy.
An attorney/friend recommended Charlie Surrano to me based on his experience in search of the highest peer-recommended plaintiff attorney. The name that came up, from major law firms, was Charlie Surrano who he then secured as his legal counsel. Does it get any better to get the name of your doctor's doctor? My attorney/friend has known Charlie for years and holds him in high regard. Although I never knew my friend when he practiced I have been told that as a litigator he owned the court room so for him as a former experienced litigator to recommend Charlie came with a distinct value. Charlie has been more of a legal sounding board for me as my case gets better positioned for litigation. Throughout that process he has been a knowledgeable listener and his intuitive instincts have proven on-point. This review would not be complete without acknowledging the staff that I have been in contact with when working with Charlie. Jennie and Christina are personable, responsive and another step above the professional standard norm.
This review is from a person who hired this attorney.
| Hired Attorney
OUTSTANDING
I hired Charles and his firm to help me with a life insurance claim. He did an outstanding job and was always available with a quick response to any questions I had during the suit. We won the settlement and there is no doubt in my mind it was because I had Charlie representing me. If you want an attorney that will fight for you Charlie is the guy.
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Posted by anonymous | April 19, 2015
The Best
An attorney/friend recommended Charlie Surrano to me based on his experience in search of the highest peer-recommended plaintiff attorney. The name that came up, from major law firms, was Charlie Surrano who he then secured as his legal counsel. Does it get any better to get the name of your doctor's doctor? My attorney/friend has known Charlie for years and holds him in high regard. Although I never knew my friend when he practiced I have been told that as a litigator he owned the court room so for him as a former experienced litigator to recommend Charlie came with a distinct value. Charlie has been more of a legal sounding board for me as my case gets better positioned for litigation. Throughout that process he has been a knowledgeable listener and his intuitive instincts have proven on-point. This review would not be complete without acknowledging the staff that I have been in contact with when working with Charlie. Jennie and Christina are personable, responsive and another step above the professional standard norm.
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Posted by Sarah | April 11, 2015
Professionalism at its Finesst
Charles Surrano is the most professional, knowledgeable and courteous lawyer I have ever met. His experience and dedication makes his clients feel safe and informed. He and his staff go above and beyond in their service. I recommend Charles Surrano to everyone I know!
Posted by Russ | July 31, 2019
This review is from a person who hired this attorney.
| Hired Attorney
Horrible Experience
Hired Charlie back in March for case against insurance company. Agreed to take the case for 40%(!) of settlement. Despite promises, has done virtually nothing in 4 months. All calls roll to voice mail and are never returned. Repeatedly called main numbered until someone finally answered. After that, we received a letter from Charles Surrano withdrawing from the case. I honestly was shocked when someone answered the phone, as I assumed he was out of business. Something's not right with this firm, in my opinion.
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Response from Charles SurranoAugust 30, 2019
It is true I fired Russell and his wife as clients. I have rarely had to do so, but reserve the right to determine whom I will ultimately represent, especially in court. This matter never got that far.
I was approached to take on their case in March. After several calls from his wife, where I spoke to her personally, I agreed in April to proceed.
In that same month I was diagnosed with a serious back condition which would require extensive surgery. Not long after I went out for surgery and was on extended medical leave. While on leave, Russell had his wife call my office numerous times(he never called). My staff spoke with her each time and advised her of my circumstances. My staff advised me she seemed impatient at the prospect of delay in their case and began making demands. Consequently, I elected to free Russell and his wife from our contract so they might find other counsel. Although I spent hours meeting with them and reviewing their materials and researching their possible claims they were not charged anything. They have plenty of time to find other counsel and file their case. The inconvenience of their perceived delay caused them or their case no harm.
Finally, the operation was a success and I am back at work full time working for my other clients, none of whom made complaints or statements such as Russell has made here. Indeed, clients and counsel alike were understanding and supportive during my medical hiatus. In all, it appears my decision to terminate my relationship with Russell and his wife was better for both of us.
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Insurance Attorney | Sep 09
Relationship: Worked together on matter
"I have worked with Charlie Surrano on several matters, and he fights hard to get his clients excellent results. He has a great courtroom presence, and he also knows how to develop the trial court record in the event an appeal becomes necessary."
Insurance Attorney | Apr 23
Relationship: Fellow lawyer in community
"Charlie Surrano is known in the legal community as a leader in the field of insurance bad faith. He is an attorney with integrity and dedication and I am pleased to endorse him."