Miriam Allred

Miriam Allred is an attorney I have spoken to at Lexington Law about my case file. She agreed they have deceptive practices about how they work monthly to serve paying clients, and that nothing had happened with my account since January 2021 and she wanted to work on a solution. I shared with her... I had been redirected to bad numbers and promised call backs from their call center several times over the last year, without being able to speak to any attorney who the firm stated is working on my case. The call center is staffed not by attorneys or even paralegals but under informed team members who often times will say a lawyer will call you back, or hang up on you. One of the call center staff Riona Floresca shared they hadn't done anything with my account in two years and this shouldn't be happening. Then I was hung up on. I was told consistent misleading information about who was working on my case, how to contact them and even confirmed by Supervisor Clark Aldwin or Aldwin Clark because he used his name differently during the call that John Heath's (regional attorney) number and email was in the website and he could support me. I went to the website during the call and Clark then shared that it was removed. This was misleading. After a year of calling I got through to an actual attorney, Miriam and she agreed it hadn't been provided what I paid for. I shared that my concern now was that many others too had been impacted by this misleading business practice, where call center will say things to get you off the phone that don't happen, that bots most likely send out the same letters for months and in my case years and charge you thousands of dollars forba service that didnt work the month before but is repeated monthly through what I assume to be automation. I personally had been requesting a call for a year and no one followed up and the call center would not connect me to a higher up and I finally had to get an attorney to move the ball on this case and their business practices. I asked for the documented information of my case file and they shared this was the first time this had ever happened. That was alarming, especially from a Law Firm that states they specialize in credit repair. Miriam shared I would a full receive a refund for all the sevice period dating back to January 2021 and this hasn't happened. I also was blocked from my account. I shared like they do I was recording these calls and just want to review her business practices as deceptive and unfair. Lexington Law is operating a scheme and when confronted Miriam shared I would receive a refund and hung up on me. This has yet to happen.