Sami M. Ragab

If transparency, accountability, and clear communication are important to you, I would think twice before choosing Ragab Law Firm. My biggest concern with this firm was not the cost of legal services—I have no issue paying for services that are properly communicated and provided. My concern was th...e lack of transparency surrounding communication and billing, and how the situation was handled when those concerns were raised. I want to specifically address my experience with Amy Casey, because her handling of the situation was the most disappointing part of this experience. When the billing concerns were brought to the firm’s attention, Amy acknowledged the mistakes, apologized, and took accountability in her own words. However, despite that acknowledgment, the underlying issue was not resolved. Instead, the interaction became increasingly frustrating, with communication that I experienced as rude, passive-aggressive, and dismissive. What was particularly disappointing was that I was the actual client, yet Amy would not directly address me and instead continued speaking to my business partner, who was simply there with me. I expected to be treated with basic professional courtesy and to have my concerns heard directly. Instead, Amy walked away from the conversation without allowing me to fully explain my concerns. There was very little empathy or willingness to listen. To me, accountability means more than simply saying you’re sorry or acknowledging that a mistake was made—it means taking action to correct the problem. Actions speak louder than words. Once a firm acknowledges that mistakes were made, the expectation should be that those mistakes are addressed rather than simply explained away. There were also significant concerns regarding billing transparency. At the beginning of the process, invoices were sent showing $0.00, despite there ultimately being detailed billing associated with the work. Only after we raised a formal complaint did a detailed invoice suddenly become available. Again, my concern was never about paying for legitimate legal work. I will gladly pay for services I receive. The issue is whether the client is clearly informed about what is being billed and given accurate documentation along the way. As for Moses, who handled my case, I want to be fair and distinguish my experience with him from my experience with the firm’s administration. Moses was great to work with overall, although communication was not always at the level I would have expected based on the communication standards the firm represents that it provides. Sammi was also a positive part of my experience. He was kind, communicated with us, apologized for what occurred, and ultimately helped resolve the situation. I genuinely appreciated his professionalism and willingness to address the issue. That is the reason this review is not lower than two stars. That said, staff represent the firm, and ultimately the firm’s leadership is responsible for how clients are treated and how mistakes are handled. A client’s experience should not depend on which person happens to be handling the issue. I am leaving this review because I believe clients deserve transparency, clear communication, accountability, and respect—especially when something goes wrong. My experience with Moses and Sammi was positive in important ways, but my experience with Amy Casey and the firm’s handling of the billing and communication issues significantly overshadowed those positives. I would not recommend working with Amy Casey based on my experience. If you choose Ragab Law Firm, I would strongly recommend making sure you understand exactly how billing will be handled and that all communication regarding fees and services is documented from the beginning.

Sami handled a legal situation for me with exceptional professionalism and attention to detail. From our initial consultation through resolution, he was responsive, clear in his communication, and genuinely invested in finding the best outcome. He took time to explain the process and my options witho...ut unnecessary jargon, which made a stressful situation much more manageable. I'd recommend Sammy to anyone dealing with a difficult legal matter.