I got a quote from Susan in October, and I thought she stated the price was $2,200 over the phone. I waited a few months to save up some money, and got money from my father to help me out. I reached out to Susan again once I could pay for it, and she said prices was $2,500 but is now $2,400 - mayb...e I just misremembered so not a big deal. I wire her the money, and we schedule a call. I go over all my finances - income, expenses, assets, etc. Then I mention how I got a monetary gift from my father, and she stated this would be counted as income (I’ve heard mixed things on the validity of this). This means I would have to wait 6 months to file for bankruptcy, and to sign a retainer. She sends over the retainer that said her services cost $2,200 after I paid $2,400. Six months go by, and I send her all the documents, but she says I’m sending them to her in a ZIP file when I’m not (she is probably just clicking download all which automatically puts it into a zip). This back and forth between files takes weeks as sometimes she takes TWO WEEKS to respond to an email after I bump up the email three separate times in her inbox. She says it’s fine, and she’ll do it and she’ll get a proof to me by the end of the day. End of the day comes - nothing. I keep asking about it, but I get silence in return. Two weeks later I call her as it’s almost the last of the month, and I get no answer. She finally returns my call and says she’ll work on it. She calls me back shortly and says she’ll actually already worked on it, and my expenses aren’t enough to pass the means test… This is after she knew what my expenses were for 6 months!!! After this I send her an email asking if my psychiatrist appointments would count as an expense and why she didn’t bring up my low expenses 6 months ago. She replied with the following: “You told me to wait on your file until you got a job this semester, teaching. Everything would have been evaluated then. Maybe you just need another lawyer — but you will NOT get a full refund. I have waited months & worked the entire file.” None of this is a true, I’m not a teacher and didn’t have plans to teach. She told me I had to wait to file because my gift would be counted as income. After saying she’d give me an invoice and a refund she didn’t give me an invoice or a refund until a month later when I had to reach out again. She then said she will only refund $600. So she got a payday of $2,138 from me (because $338 would’ve went to the court anyway for the filing fee) because she “worked my file”. Idk what she worked because I told her my expenses when I first talked to her. She is severely unorganized, unresponsive, rude, and condescending. She will make some snide reply acting like she’s in the right as she does with every other one star review. This is a big part of your life, so I’d recommend going to an attorney that is competent She is threatening to withold my refund that she already agreed to if I do not take down my reviews :)

If you people are looking for an attorney, do not hire this one. She is a crooked one. She ripped me off my money ($600.00 dollars) for doing nothing about my case. She is very unprofessional, Seems like once she got your business, she does not like to talk to you anymore. She gets bother if you call...ed her office to leave a message. Her answering machine is set to "pick-up and hag-up right away". It happens two or three times, finally she answers herself, telling you that you are not supposed to call. .She is very rude and unprofessional. I do not like attorneys with that attitude. So be careful!

I gave Susan G. Taylor the last of my money. In fact, I had about $30 left to my name after I forked over $1,500 to her incredulous, demeaning, and irritable assistant. It took about 24 hours to get a receipt via email, which I requested, but obviously my fee didn't include the basics of custom...er service, which both Susan and her above reproach assistant cannot comprehend. I had told them numerous times their website header didn't show the text they insisted was there. And it was only when Susan acquiesced to listening (something she can't do very well) did she see her website is a mess and it's not FTC compliant. After receiving the documentation to my email with over 15 PDF attachments I was overwhelmed and confused. Her motto is, "Pay me my money, I'll treat you like crap, and you'll like it or I'll fire you and take all your money." I kept telling both her and her incessantly degrading assistant their documents weren't coming through and both of them REFUSED to listen. Going so far as being as B*tchy as they possibly could on the phone to me. I called multiple times, emailed and ABSOLUTELY NO RESPONSE. I sent screen shares showing how I couldn't access the documents, and STILL nothing. And then this absolute unprofessional nasty rude woman took all my money, refused to give me anything back and didn't give me anything for it. I have on paperwork. I have nothing but a contract that I hired her. So basically this is what you get when you hire Susan G. Taylor. You get to pay for her $500 hair color services. You get to pay for her shopping sprees and you get treated like a piece of dung on the bottom of her shoe. Good luck with this hot mess express. I filed a grievance with the State Bar of Texas after she took all of my unemployment money and screwed me over. It's attorneys like this that make it horrible for everyone. Hire at your own risk. I wouldn't even bother. She's like Cruella, nice at the start and a total nightmare after you give her money.

I went to see Susan Taylor shortly after she and I spoke on the telephone the first time. Our first meeting was in her Austin office off 15th street. After meeting Mrs Taylor, I knew that she would be the one to represent me. Susan is licensed, competent, and prepared to take on anything that com...es her way. She made me feel comfortable and welcome with her wonderful ability to adapt to my interests and life experience. After being a police officer for 10 years, I have issues trusting most people, and with good reason. Although law enforcement has the ability to make a person jaded and suspect everyone else is up to no good, Mrs.Taylor managed to bypass my often critical assessment. Mrs. Taylor’s mild mannered demeanor and ability to speak with anyone about anything make her the perfect counselor for something as complex as a bankruptcy. I do not think that anyone goes through life spending wastefully knowing that bankruptcy is an option to be used as a kind of Kings X when things are no longer manageable. But it is nice that the bankruptcy laws exist and can be used when things do not go as planned or intended. After leaving law enforcement, I returned to Austin and decided I wanted to become a commercial pilot. I enrolled in Deltas flight school in Sanford, Florida and shortly after moved to Florida. I became a Commercial Pilot rated to fly both single engine and multi-engine aircraft for hire, and was IFR (instrument flight rules)I rated to fly with little to no visibility. I am almost 50, and have been healthy my whole life. In the last 3 years I have had more negative things happen than most could handle. I have had a heart attack, stroke, and a major brain bleed (aneurism) in January. This last hospitalization was 4 months long, and I know now more than ever, just how important family can be. There is no way I could have survived without my wonderful supportive family. In aviation, a pilot 40 years old and older must renew their medical every 6 months to fly commercially with passengers, and it must be a 1st class medical. My story is a perfect example of how things can turn around in your life with little or no warning. Because of my most resent Aneurism in January, obtaining a first class medical is highly unlikely according to my primary physician, who at one tone was an FAA medical examiner and issued the Medicals for flying. So that is the reason I am filing chapter 7, it’s the only viable option I have. I went with Susan Taylor for legal representation because I was impressed when we met. I think most people have mixed emotions about bankruptcy and I definitely did but Susan helped me realize that it doesn’t make me a bad person because I have to utilize bankruptcy laws it makes me a person that’s in need for them and that’s why they exist. If you are considering bankruptcy, than I highly recommend calling the Susan Taylor Law Office for representation. I hope that my experience helps others make the decision to call Mrs Taylor for a free review of your case.

My name is Robert and I worked for IRS for 32 years and have been an enrolled agent for 14 years specializing in collection issues and Offers in Compromise. Susan brought me in on several of her cases because, in her review of the clients' financial situation she correctly determined that bankruptc...y would not help them resolve their IRS problems but other IRS alternatives might. Her full service attitude of completely resolving her clients' problems led her to call me in and in several situations we were able to get permanent resolution of the problem via offers in compromise when bankruptcy just wouldn't work. This honest and holistic resolution policy is what I would want should I be looking for someone to help me solve my financial problems.