I got a quote from Susan in October, and I thought she stated the price was $2,200 over the phone. I waited a few months to save up some money, and got money from my father to help me out. I reached out to Susan again once I could pay for it, and she said prices was $2,500 but is now $2,400 - mayb...e I just misremembered so not a big deal. I wire her the money, and we schedule a call. I go over all my finances - income, expenses, assets, etc. Then I mention how I got a monetary gift from my father, and she stated this would be counted as income (I’ve heard mixed things on the validity of this). This means I would have to wait 6 months to file for bankruptcy, and to sign a retainer. She sends over the retainer that said her services cost $2,200 after I paid $2,400. Six months go by, and I send her all the documents, but she says I’m sending them to her in a ZIP file when I’m not (she is probably just clicking download all which automatically puts it into a zip). This back and forth between files takes weeks as sometimes she takes TWO WEEKS to respond to an email after I bump up the email three separate times in her inbox. She says it’s fine, and she’ll do it and she’ll get a proof to me by the end of the day. End of the day comes - nothing. I keep asking about it, but I get silence in return. Two weeks later I call her as it’s almost the last of the month, and I get no answer. She finally returns my call and says she’ll work on it. She calls me back shortly and says she’ll actually already worked on it, and my expenses aren’t enough to pass the means test… This is after she knew what my expenses were for 6 months!!! After this I send her an email asking if my psychiatrist appointments would count as an expense and why she didn’t bring up my low expenses 6 months ago. She replied with the following: “You told me to wait on your file until you got a job this semester, teaching. Everything would have been evaluated then. Maybe you just need another lawyer — but you will NOT get a full refund. I have waited months & worked the entire file.” None of this is a true, I’m not a teacher and didn’t have plans to teach. She told me I had to wait to file because my gift would be counted as income. After saying she’d give me an invoice and a refund she didn’t give me an invoice or a refund until a month later when I had to reach out again. She then said she will only refund $600. So she got a payday of $2,138 from me (because $338 would’ve went to the court anyway for the filing fee) because she “worked my file”. Idk what she worked because I told her my expenses when I first talked to her. She is severely unorganized, unresponsive, rude, and condescending. She will make some snide reply acting like she’s in the right as she does with every other one star review. This is a big part of your life, so I’d recommend going to an attorney that is competent She is threatening to withold my refund that she already agreed to if I do not take down my reviews :)

Ms. Susan Taylor and Melissa Luna have by far been the best attorney’s I have dealt with. They are very personable and do not sugar coat about anything. The spoke in detain about my Chapter 7 Bankruptcy Case and told me the pros and cons about filing. There were some issues on my case that it requir...ed that my case be delayed. At first, I was upset and I could not understand why, but I went ahead and agreed to it. When I went to my creditors meeting, I overheard another case, and they nailed a person that almost had the same issue. I am so glad Ms. Taylor postponed my case because I would not know what to do if that had happened to me. I am now DEBT FREE and me and my family are much happier. If you need a GOOD Bankruptcy Lawyer, call their office. You will not be disappointed. Thank you Ms Taylor and Ms. Luna, you are my saviors to myself and my family. Also, I would like to point out, that I realized that I was a difficult client to work but I had to swallow my pride. After all, I did hire an attorney to assist me to become debt free and save my family. Thank you once again for all your hard work on my case. From my family to yours.

I went to see Susan Taylor shortly after she and I spoke on the telephone the first time. Our first meeting was in her Austin office off 15th street. After meeting Mrs Taylor, I knew that she would be the one to represent me. Susan is licensed, competent, and prepared to take on anything that com...es her way. She made me feel comfortable and welcome with her wonderful ability to adapt to my interests and life experience. After being a police officer for 10 years, I have issues trusting most people, and with good reason. Although law enforcement has the ability to make a person jaded and suspect everyone else is up to no good, Mrs.Taylor managed to bypass my often critical assessment. Mrs. Taylor’s mild mannered demeanor and ability to speak with anyone about anything make her the perfect counselor for something as complex as a bankruptcy. I do not think that anyone goes through life spending wastefully knowing that bankruptcy is an option to be used as a kind of Kings X when things are no longer manageable. But it is nice that the bankruptcy laws exist and can be used when things do not go as planned or intended. After leaving law enforcement, I returned to Austin and decided I wanted to become a commercial pilot. I enrolled in Deltas flight school in Sanford, Florida and shortly after moved to Florida. I became a Commercial Pilot rated to fly both single engine and multi-engine aircraft for hire, and was IFR (instrument flight rules)I rated to fly with little to no visibility. I am almost 50, and have been healthy my whole life. In the last 3 years I have had more negative things happen than most could handle. I have had a heart attack, stroke, and a major brain bleed (aneurism) in January. This last hospitalization was 4 months long, and I know now more than ever, just how important family can be. There is no way I could have survived without my wonderful supportive family. In aviation, a pilot 40 years old and older must renew their medical every 6 months to fly commercially with passengers, and it must be a 1st class medical. My story is a perfect example of how things can turn around in your life with little or no warning. Because of my most resent Aneurism in January, obtaining a first class medical is highly unlikely according to my primary physician, who at one tone was an FAA medical examiner and issued the Medicals for flying. So that is the reason I am filing chapter 7, it’s the only viable option I have. I went with Susan Taylor for legal representation because I was impressed when we met. I think most people have mixed emotions about bankruptcy and I definitely did but Susan helped me realize that it doesn’t make me a bad person because I have to utilize bankruptcy laws it makes me a person that’s in need for them and that’s why they exist. If you are considering bankruptcy, than I highly recommend calling the Susan Taylor Law Office for representation. I hope that my experience helps others make the decision to call Mrs Taylor for a free review of your case.