If you are facing a hardship and looking for a Bankruptcy lawyer do not, do not, do not pick this law firm. If you are looking to keep you assets do not, do not...I repeat do not pick this law firm. I have never in my life been treated so poorly. Susan and her team are very unprofessional and condesc...ending. I have emails in which I asked for clarification and received a response from Susan herself and I quote "I know that you are not that stupid?". There is more but you get the picture. I was stunned to stay the least. When I spoke up for myself( respectfully I might add) she did not take too kind to it and threatened to drop me as a client after almost 2 years under the chapter 13 process and all money paid to her firm. Every time I sent an email regarding my case it would go ignored. Every time I called the office to speak to Susan or her paralegal I would received the run around and would practically had to beg for a call back or a meeting. On several occasions it was suggested that I sell my property which was the main reason seeking assistance from Ms. Taylor. After calling me stupid the next day or so I spoke with Susan which she appeared to have a change of heart and different tune she left me with the impression that she would continue assist me during the process since the fees have already been paid and I was about 2 years into this thing. I recently lost my job and she said a lot of nasty things pertaining to my financial situation. When I first meet with her paralegal I was told to report any changes to my income. My loss of employment was unforeseen I contacted them immediately. I was told that if I lost my income at anytime that I would be able to file a temporary moratorium (extension) until I found employment but that turned out not to be the case. I was told that I would still have to make payments but they would submit the request to the trustee. During that conversation I was advised to sale again. I said that I did not want to. I received an email from the firm stating that anyone that was affected by the pandemic could apply for a moratorium. I sent an email asking if this was the same thing I requested to be filled a week prior and still to this day no reply. I checked my mail and it appears that she indeed did file to cancel me as a client. I feel like she has tried to set me up for failure and her lack of professionalism is unbelievable. It is my understanding that the extension was never submitted on my behalf. She can be intimidating and you can tell it has rubbed off on her staff. It's like she has given them permission to disrespect me and belittle me at the same time. I will not be intimidated and I will not sale or loss my home. If you are a minority I strongly urge you to seek counsel somewhere where you money, time and dignity will be appreciated.

I never expected to get instant relief upon speaking to Susan for the first time. She is very friendly and seems to really know her stuff. She listened closely and seemed to fully understand my need. She was patient and explained the process very well, while giving me a deep feeling of comfort by the... conclusion of our call. I am grateful to have contacted her. I believe she will do an excellent job with helping me to resolve my issues.

Omg I cant even explain how I feel after speaking with Ms. Taylor. She gave me such peace and made my heart feel so warm. I've been dealing with so much pressure and was completely at a dead end with my finances. I wanted to hug Ms. Taylor through the phone for being so professional and personal with... me. I thanked her over and over. I asked God to bless her and her office because she truly is doing Gods work. I was ready to give up just throw in the towel. But after speaking with Ms. Taylor the heavens opened.I have peace and hope. Thank you lord. Thank you law office of Susan Taylor. God bless

We visited Susan for our “free” consultation visit and initially placed a $2,000 down payment. Later on the same day, we realized that we can’t wait 6-8 months until our case is discharged so I asked her for my money back. She only gave me half of it but refused to give me the rest. Her email said “i...t will take 90 days to close your case then we will send you a refund”....What case?? She never represented us. We never gave her our paperwork after the first visit. She had the NERVE to accuse me of not telling them we were deaf. I called them several times before the first visit using Sorensen VP Relay. That is a big “WE ARE DEAF” flag. She said that she has to charge me for the FREE consultation visit even though it is advertised on her website that it is FREE. During our visit, she answered a lot of phone calls, emails, let people walk in during our visit, etc...so it’s not like she gave us her undivided attention. So what excuse does she have to keep my remaining $1,000? NOTHING.