Mikal Watts

Not a day goes by that I don’t regret ever hiring this firm to represent our family as Camp Fire victims. I’m not sure what has been more traumatic for us - enduring a 3 1/2 hour evacuation from the fire in Nov. 2018, driving through flames and not knowing whether we we escape alive, or the more tha...n 7 years afterwards having to deal with this firm’s rude treatment, insults and incompetence. It has been mistake after mistake, not getting responses to our repeated phone calls and emails, and when we finally reach someone it has been the absolute worst customer service imaginable. As a family, we have paid this firm hundreds of thousands of dollars in attorneys fees. I can only imagine how bad they must have treated clients from whom they have collected much less. None of this is exaggerated. In fact, it has been much worse than I can describe in relatively short description. It has been a nightmare!

Very very disappointed in this firm. They handled my case for the Camp Fire Victims Trust. The last phone call I had with them, they were still misunderstanding my case, and I decided to make an appeal to make sure all the facts were considered by the Trust. I received no response from the paralega...l Cindy Wilson, or my case manager Brandy, for the three months before that final determination. I have no idea what they submitted, or why my initial concerns with the Determination were never addressed. This was after they misinterpreted the compensation requirements so badly for my case, that I would have received 3k instead of the final amount, 30k, until I busted down their doors to get them to fix the errors. Horrible communication. I was guilted by my case manager every time I reached out to her, and blamed for all my own confusion and concerns. If they were kind to me and keeping me informed throughout the process, my review would be different even though i didnt recieve fair compensation in the end.