George Castillo Ruiz

If I could leave zero stars I would. I hired this attorney on September 2018 based on this impeccable 5.0 reviews alone. All I wanted was him to file a simple child custody because my daughter hand wrote a letter to me explaining to me why she wanted to come live with me due to her mother not t...reating her right. Ruiz could’ve striked preemptively against my ex and didn’t do so. I called and called non stop wondering when this court date was going down. It never happened. About 2 months later, I received a letter in the mail ( I actually had a smile on my face because I thought it was George Ruiz letting me know something good). Instead it was an outstanding balance (I was dumbfounded for a few minutes that there was a bill send to me for $1500 when I gave him a $2500 retainer fee). Especially when nothing has been done at that point. I called them immediately and they had me on hold for 10 minutes, just to tell me it was a mistake on their end. Ha! A month later, finally George Ruiz calls and talks to me over the phone to get ready to go to court the next morning. I was happy and ready to go, I even bought dress clothes to look presentable in court (as I don’t like to dress up). The next morning, 30 minutes before I was about to take walk to the court house (I live 2 blocks away). He’s send me a text saying that he has to postponed because he pulled something in his back. What the heck? I’m a 100 % disabled 5 time combat veteran with so many physical impairments and I would never make an excuse if my life depended on helping someone out with getting custody of their kid(s). In conclusion, it’s April 11, 2019, and I called yesterday to find out what the status is on my daughter. 7 months later and excuses have not stopped. All I was told is that the opposed counsel is recommending “blah blah blah”. I couldn’t believe this lawyer is even considering what the opposing party wants. I already had visitation rights. I already had family around during my visits with my daughter because she’s close to my mother. I haven’t seen my daughter since August of 2018, it’s sad how many police reports I filed knowing my lawyer didn’t get crap done, but somehow he’s able to post on Facebook that he’s at Spurs games having a jolly time. I called the State Bar of Texas so I can complain and show them their mess ups (canceling court dates, untrue invoices). Today, I have fired this attorney, asked for a receipt, and will file a grievance. Do not hire this attorney whatsoever. I have a personal google account to place reviews, but I’m so EMBARRASSED for other people that follow my reviews seeing this one. Therefore I had to create another account.

Lawyer failed to keep appointments and respond to emails, texts, and calls. Lawyer failed to do what he was hired to do resulting in another Lawyer having to go clean up his mess and renegotiate a case. The new lawyer fixed George’s mistakes within 2 weeks. Beware. Office seems to have trouble keep...ing employees and their office manager seems to be the reason they quit.

I got caught in a custody battle when my child was being withheld from me by her father. This happened on a Friday night. I went online, and called several attorneys and left messages to try to find out what I could do. George himself returned my calls Friday night, and was available to meet Saturday... and Sunday! Both George and Candy were in contact with me daily until they were able to come up with PURE BRILLIANCE to help me get my daughter back. It was a tough situation, but they truly know what they're doing. They helped walk me through the legal route, and did it with a quickness! They aren't those attorneys that take your money, and sit on their hands; they explain to you what they are doing, and keep you in the loop every step of the way. There aren't enough words to explain how thankful I am to have found such a great team to back me in this situation. I'm forever grateful to them- Thanks George & Candy!!!