Matthew John Ketcham

I am extremely disappointed with Matt’s handling of my brother’s case. From the start, my brother has felt neglected, stressed, and uncertain about his situation. Despite multiple promises to speak with adjusters about settlements, Matt fails to follow through. My brother constantly has to remind him... to take action, leaving him feeling ignored and unsupported. Matt’s lack of communication and attention to detail is incredibly frustrating. When my brother expressed concerns about the low 5% rating for his injury, Matt advised him that he wasn’t a doctor and that my brother would need to seek a second opinion. However, Matt offered no referrals or guidance on who to contact for that second opinion. My brother had to reach out to his nurse case manager, Amanda, who informed him that he hadn’t seen his doctor but rather the doctor’s assistant—someone he had only seen twice. It’s troubling that an assistant is making the final decisions on such a serious matter, especially when my brother was hit by a semi-truck and it’s a miracle he’s alive. Matt’s lack of support and failure to provide proper guidance on critical matters like this is causing ongoing stress. The emotional toll is so overwhelming that my brother is now considering moving out of state to escape the situation. Matt’s neglect is making an already difficult time even worse. I strongly advise anyone considering Matt’s services to be cautious.