Kimberly F. Schram

Kimberly and the staff that work with her were fantastic. It was a difficult case but I received nothing but encouragement and clear communication from the entire staff. Deadlines and required materials were met promptly. Expectations were clearly communicated. The entire staff was professional but f...riendly even when it was difficult for me to work through my health issues. I appreciated the online resources and the whole staff approach to the case. I am very appreciative and thankful, they didn't give up on me and the work that they did was life changing. I am very pleased and grateful for their work.

I was told in the first written communication from my case manager that she would be in contact with me approximately every 40 days. I did not receive a call or letter until I contacted her well after the 40 days. The first day I came to the Cuddigan office to learn about the services available for... help with a disability claim, I was told that Cuddigan law does not know about a Medicare program. I was so confused that they would not know about Medicare. I assumed that I would need to work directly with medicare to get it set up. I was on the phone with my case manager on 11/20/23 regarding a callback that I didn’t receive from the SSI office. I told my case manager that I knew she could not help me with Medicare. She stated that she does know some things about Medicare and she could help. How could I not be confused and frustrated with this situation? I held up my end of the contract but I feel let down by the service I received.