Kimberly F. Schram

I was told in the first written communication from my case manager that she would be in contact with me approximately every 40 days. I did not receive a call or letter until I contacted her well after the 40 days. The first day I came to the Cuddigan office to learn about the services available for... help with a disability claim, I was told that Cuddigan law does not know about a Medicare program. I was so confused that they would not know about Medicare. I assumed that I would need to work directly with medicare to get it set up. I was on the phone with my case manager on 11/20/23 regarding a callback that I didn’t receive from the SSI office. I told my case manager that I knew she could not help me with Medicare. She stated that she does know some things about Medicare and she could help. How could I not be confused and frustrated with this situation? I held up my end of the contract but I feel let down by the service I received.