Diane Kay Hook

She's a friendly down to earth person. I met with her in regards to an eviction but it wasn't your typical landlord tenant eviction. I hired the same day I met with her. She was understanding & sounded like she was on top of things. Then a situation came about in regards to the eviction causing it to... not be just a simple eviction process. I emailed her & then spoke with her on the phone the same day i hired her letting her know of a letter I had received in the mail. She said she needed a little more time then 30 seconds to process everything, which is understandable & she said she would get ahold of me. Days went by & I had emailed her & tried to call her & heard nothing back from her. This went on for a couple weeks at least. I totally get that I wasn't her only client & her time wasn't devoted to only me & that she was probably busy. It just would have been nice if she would have at least emailed me back to let me know she was going to need more time or let me know something instead of leaving me hanging. I finally decided to just ask for my money back. She then emailed letting me know she could mail me a check or i could pick it up! Kinda irritating that she could email for that but not respond with anything to my emails or phone calls. I was really looking forward to her representing me in the beginning because I loved her attitude, ways of thinking & I just felt comfortable with her. She did give me all of my money back without a problem!