Derek Samuel Lax

Derek Lax and his assistant Latoya, are very poor communicators and have no empathy for their client. If I needed something I would have to call or email them and usually it would go unanswered. Month and months passed by and I would not have any updates on my case or help from either of them. I felt... like there was no empathy for me the client who was very much in pain and no urgency to help with anything. I would always have to reach out to them for any updates and there was rarely any. And on top of that, I would always have to do things on my own (book doctors appointments, talk to the third party for payment, etc). I would not recommend them… their lack of support and professionalism is crazy.