Diane handled a custody issue and we were happy with the job therefore we hired her again to help with another custody issue and for reimbursement for medical bills. She took full payment up front and went to 1 hearing and was then supposed to enter an order. Months went by and we heard nothing. I then proceeded to call, multiple times a week leaving messages with her paralegal. I sent a rather strongly worded email after over a month of no response and still got no response. I then got a hold of another attorney and she graciously called Diane to find out what was going on. She stated Diane was busy and embarrassed about not getting back with us and to give her two weeks for her to contact us. Three weeks go by and still no contact so I made one final call and talked to Diane's paralegal and was promised a call that night, as can be expected no call. There was absolutely no excuse to treat a repeat, paying client like this. If she was busy a simple 5 min phone call or email explaining this would have sufficed and we would have been content to wait.