In my initial consultation with Troy, he gave me good indications that my case was strong, simple and straightforward. Based on the information he provided and those I read on his website, I was under the impression that his firm has previously handled cases similar to mine. I felt confident that my case would not be a novel undertaking for the firm. Once I signed the fee agreement, I never once again met or spoke with Troy.
At the start of my case, I found out that the attorney assigned to me had quit and I was told the new person handling my case would be “J” and his boss, Andew Gerling, had to sign off on everything. Maybe that’s why my first two billing statements show an inordinate amount of time (about 24+ hours) spent on the (enumerated) complaint filed with the court, not to mention the repeated review or meeting with senior or supervising attorneys regarding my case.
I communicated mostly with “J” throughout my case, who was nice and personable, and I spoke with Andrew twice, mostly about billing issues and my concern that I would not fully recover my loss because of the mounting legal expenses. First call, he was very reassuring. Second time, he went back on his assurances as I understood them and was pretty rude, in my opinion. In the end, the total legal bill was about 70% of the settlement award. After negotiating with the firm, they discounted their fees so I would get 40%. I think it is disingenuous to say that I got 100% of the award just because the settlement amount was split into two payments: one check was made out to me and the other was paid to Troy’s firm.
I understand that law firms have to earn money. There are fees associated with all the services they provide. I do not begrudge them that and they did work on my case. However, I feel like they could have accomplished the work needed with less hours. And it really didn’t reassure me when I saw the opposing counsel had even questioned the reasonableness of their fees in their court filings. Maybe this was just a trial tactic from the other side, but it reinforced my concerns. Overall, it was a very stressful experience for me to worry constantly whether I would be worse off than when I started and I felt strongly enough to leave this review based on my actual experience, how I felt I was treated, and what I know to be true for my case.
Response from Troy Doucet November 12, 2017
Chris, I’m sorry that you did not reach out to me directly during your case to discuss your concerns. The first time I heard you were dissatisfied with our service was after you had signed the settlement agreement and received your proceeds. I am always happy to talk to any client before their case is finalized to see how we can ensure their satisfaction as part of the settlement process. However, waiting until the case is over makes that discussion challenging. Good luck to you moving forward.