Ursula Joi Woods Jones

Before filing for bankruptcy, I intentionally sought to support a minority-owned business. My first consultation with Ms. Ruby was encouraging she made me feel confident that I could finally get back on track financially. Unfortunately, things went downhill quickly after that. The first red flag w...as receiving a credit counseling certificate without ever actually completing any counseling. I paid $40 and was simply emailed a certificate which didn’t sit right with me. Over the next six months, I went through three different paralegals, each one less responsive than the last. Communication was poor, and every time I called for updates, I got different answers or none at all. To make matters worse, I began being garnished by a creditor that was supposedly covered under my bankruptcy. I had to personally investigate and resolve the issue because the firm couldn’t (or wouldn’t) explain what went wrong. Even though these errors were clearly on their end, I was still expected to keep up with payments just to maintain my case. The biggest issue was that my car was never included in the bankruptcy, even though I made it clear it should have been from the start. Despite repeatedly asking for answers, no one ever took accountability. I have never spoken with or even heard directly from Ursula Jones herself. The most recent communication came from a former paralegal calling from her personal cell phone, which left me concerned about how my private information is being handled. Overall, I regret choosing this firm. I wanted to support a minority-owned business, but instead, I experienced unprofessionalism, poor communication, and serious mishandling of my case. I hope this review helps others make a more informed decision. Now I am stuck wuth a dismissed case and may be pit of more money because of my case being mishandled