Laura Austin Potteiger

I hired Ms. Frost as my divorce attorney several years ago based on a recommendation. When going through this process, it is an extremely low point in your life and you are relying on the services of the professional you hire to help you navigate territory of which you are unfamiliar. It was an unc...ontested divorce and I was extremely disappointed in the process with Ms. Frost and her office. There was a serious lack of communication regarding important dates and details that I believe were her responsibility. An additional fee of 4% was added because I paid with a credit card vs. check. (Although this is common in many retail arenas, I was not aware of this fee in advance- I most certainly would have paid by check- facing single parenthood- every dime counted) I paid a retainer and misunderstood the purpose- again, when you are going through a divorce you are emotional, confused and devastated. You do not do this everyday. Communication was not clear about the total cost of my extremely simple, uncontested divorce. And finally, I was divorced for weeks before I had any idea my divorce was actually final, which caused my children and I to miss the 30 day window to apply for health insurance through healthcare.gov. I had no idea things were completed - I was waiting on communication from my attorney's office. As someone who tries to treat others the way I would want to be treated her lack of communication was disheartening, and when I shared this with her I didn't receive the understanding that I had hoped. I sincerely hope that her office used my feedback as a way to improve their processes and service so that they can compassionately serve others in the future.