Kelly Jackson Smith

Called the office, no answer. Checked the website - so I send description of my case. Get email back saying that all cases are different and I need to make an appointment to talk to lawyer. The appointment is not confirmed until I pay $103.65 Paid the fee and waited for a call on the day of my ...appointment. Day of appointment: No call, I had to call them to ask if anyone was going to call me. After being asked for my name, SSN ( which I never gave ) and date of birth. I was informed that lawyer doesn't handle cases like mine. If I want the $103.65 back, I have to go their office in Dickson to pickup my money or get the money by check/mail. But if I have no physical address she will not send the money back. ( I have a PO Box instead in California, but that is not good enough) Apparently I need to get a physical address so I can get my money back by mail. But there was no problem charging my credit card without physical address. Problem with this lawyer: 1. Won't refund your money unless I get a physical address. 2. Should have told me that she doesn't handle cases like mine before I paid the $103.65 (I was sent an invoice) 3. Office receptionist hangs up on you, because I don't have a physical address ( except PO box ), so they won't send my money back until I get a physical address. There are no stars I can give. All of this for nothing. Total waste of time and now I have to wait to get my money back.

Will nickel and dime the piss out of you. Had a friend use her. Simple questions. If she or had her paralegal actually stayed in communication occasionally none of the questions would have even had to have been asked. Charges 200 per hour to respond back to emails that take less than a minute to ...respond.

We hired Kelly with high hopes. That was crushed after 2yrs of gathering information and of course paying Thousands of dollars later we were extremely disappointed not only because we lost in court but because of all that we had to go through. The secretary is very rude and if you read google reviews... you will see this to be a big problem. They didn’t start preparing for our case until 2days before court and it was a big mess. I was led to believe one thing but treated a totally different way. Money up front , and service is on her time. We put all we had into Kelly and all we got in the end, was a simple “ This is my first case I ever saw go this way!!” Then she told us that if we were to try anything else, we would have the same judge so in other words , don’t try. I should have known right from the start when her secretary was so rude not only from day one but she became even worse throughout the two yr process!! She gives a big talk but does NOT do the walk. You will be very disappointed.