Dania S. Fernandez

If I could give Dania Fernandez & Associates a 0 negative rating, I absolutely would. I have been trying to resolve an issue with my HOA collection account since January 2026, and after more than seven months of emails, phone calls, and repeated requests for assistance, I am still fighting to obta...in information that I believe I am entitled to receive. The level of customer service I have experienced has been beyond disappointing. On July 7, 2026, I spoke with Lisa Andrade, Collections Manager, and spent a significant amount of time explaining the history of my account and the issues I had been trying to resolve for months. During that conversation, I specifically requested my 11 payments ledger, once again after several months of requesting it and I left that call believing she understood my concerns and would provide the documentation. Instead, today I received another call telling me that I owe more than $3,000 and that my account became delinquent in August. What shocked me most was that Ms. Andrade appeared to have no recollection of who I was, our previous conversation or the months of correspondence regarding my account. After everything I have gone through since January, I was forced to explain my situation all over again. What made the experience even worse was the way I was treated. Throughout my interactions, I felt talked down to, belittled, and spoken to in a disrespectful manner. When I politely expressed that I was uncomfortable with her tone, her response was: “I will not change the way that I speak because this is how I speak to my husband, my kids, and my dog.” I found that statement to be incredibly offensive, unprofessional, and completely unacceptable from someone representing a law firm and communicating with clients. As someone who works in healthcare and deals with hundreds of families, I understand the importance of professionalism, documentation, and respectful communication. Even when I cannot immediately recall every detail, I review my notes before speaking with someone because every client deserves to feel heard and respected. Unfortunately, that was not my experience here. After more than seven months of trying to resolve this matter, I still have no answers, no accountability, and no confidence that this firm is interested in resolving customer concerns fairly or professionally. Based on my personal experience, I cannot recommend Dania Fernandez & Associates. If you are considering working with this firm, I strongly encourage you to do your research, read the reviews carefully, and make an informed decision. If you’re sent to this “so called“ attorneys office for collections like I was, please be ready to fight back or get legal advice for yourself before making any contact. Now I sit here being threaten with a lien to my house when I’ve been communicating and trying to resolve this matter for months.