Lorraine M Durham

Be careful with this firm. Ms. Durham is polite but unfortunately if you complain or make derogatory statements about her staff, she will drop you as a client, right in the middle of the case she has been retained to handle, in defense of her staff. The attorney is never available to speak with on... the phone without an appointment, they don’t return emails. In my experience, after several months of no update or contact about my case, and numerous emails not being returned, I called their office to inquire if they received a fax sent to them by the insurance company and ask what the status of my case was and spoke with a very rude girl named “Jena” she laughed several times at me when I was asking questions about how I could get an update on my case. Then as she was hanging up the phone from speaking with me I heard her say laughing “oh my god, you should have just heard this guy”. Very unprofessional office staff. I never would have chosen this firm if I would have known this is how they operate. Other attorney’s I have retained to handle other civil matters did not operate the dysfunctional why this one does. BE WARE!