Jennifer Lynn Elkins

I reached out for a custody case because of a reference from my employer and I have been left with no response every step of the way. I’ve called and emailed and after a month I can’t even get an update. This heartbreaking at a time when my family really needs help in a situation like this they won’t... give any information other than just wait because we have no answers.

I paid for legal insurance through my employer. I called my legal insurance plan and was given this firm as a reference to have my Living Will and Last Will redone. I literally just needed to have a couple of things changed/updated from my previous Wills. Every time I reached out, I would have to fol...low up NUMEROUS times to get any response. My legal plan covered me and my dependents to have our Wills done and a Trust set up at no cost to me. I provided my previous Wills and other legal documentation along with notes on what needed to be changed. My legal insurance began April 1, 2023. I didn't get an appointment to sign the Wills they drew up until May 23, 2023. This was not because what I wanted was complicated but because their response time was one level above non-responsive. I asked constantly for them to email me the Wills to review BEFORE I came in so that changes could be made ahead of time. I had an 11:00am appointment and they sent me over the paperwork to review only an hour before my appointment. I sat in their office trying to review all 116 pages as fast as I could. I was there for almost 2 hours and sent numerous changes via email before signing. However, there were items on my original Will that needed to be included that were left out. I also emailed changes that were never done. I made the mistake of signing everything without FULLY reviewing one last time but I had already been there for several hours and was on a time crunch at that point. Later that night when I was scanning them into my computer, I noticed the items that had never been changed or included from my original Will. I emailed them and after having to follow up on my emails several times, they want to charge me for the changes. Even 3 weeks now after signing, they STILL haven't given me pricing on what it would be. I am so disappointed in this firm. I feel like I could go to law school and become an attorney myself before getting something as simple as a correct Will fully executed by them.