Amber Jill Hines

This review is actually about an attorney that practices from Mr Alexander's offices, Amber J Hines. Amber represented a bankruptcy case filed 04/2018. At the very best I could say Amber represented the case adequately. I mean she was present at the meetings, but did nothing to effect the outc...ome of the case, good or bad. Her over lack of professionalism and due diligence were severely lacking. After all, do you want someone representing you that does the bare minimum or would you rather someone represent your case with the attention to detail you deserve? There were several instances that illustrate my disappointment with how the case was handled, but I'll just list a couple. The case had only two items of value to be accounted for, both of which were listed in the only document provided to Amber, a dissolution of marriage. However there was a "checklist " Amber provided to list assets, unfortunately, being average citizens, we didn't realize in the middle of this checklist Amber provided was a simple yes or no that would cause a list of extra problems for our case. This was, in my opinion, something that our attorney should have found through her, self described, "diligent and effective representation". She did not, and when confronted about this, Amber's reply was "well I gave you the checklist to complete, you checked the wrong box". Thank you very much, please accept this $1500 for your representation. This caused there to be yet another meeting with the trustee and an amendment having to be completed, thus throwing up a red flag to the trustee to investigate further and cause yet another meeting to occur. How did he find this "hidden" asset (worth $500 at very most and sold 18months prior to filing) but Amber did not when she was "diligently and effectively" representing the case? Her response was simple, I don't usually read through divorces". Ummm....ok. Maybe you should start, they're kind of important. Especially when it is the ONLY document to review. Amber also likes to email correspondence at close of business on a Friday. This happened multiple times. Are you trying to NOT correspond?!? One of these correspondences causes a rushed trip to the DMV to try and provide some documentation to help support the case, again after 4pm on a Friday for something that HAD to happen THAT day. Again, thanks for the heads up. Also ended up with a final invoice for $16 described as "copies and postage". I would have thought the $1500 retainer would have covered this, apparently not. Unfortunate this experience is probably the norm, but specifically concerning this attorney I'd say FAIL and to try your luck elsewhere. I will say Amber was very polite and nice, but not professional.

I contacted Amber Hines via email and had hoped to meet for a consultation. She responded promptly and asked when was I available to meet. After giving her my availability she never replied. I emailed again. Unfortunately I never heard back from her. I was disappointed to say the least as this was... my first time reaching out to a lawyer for assistance. If she was unavailable, I would think she could have at least emailed me back, followed up, and treated me as though I was a potential and meaningful client. Very unprofessional.

Ms. Hines is a wonderful attorney who sincerely cares about your case, whether large or small. She will keep her client updated and informed on a regular basis and returns all phone calls in a timely manner. She also explains every aspect of your case with patience and understanding. A great attorney... and a rare find, I recommend her highly!

Miss Hines has answered or promptly responded to all my telephone calls. She has been forthcoming with all information, answering all questions thoroughly. She gets my recommendation because she has done her job in a timely manner, and because of her willingness to keep me informed, her willingne...ss to answer all questions without sounding annoyed, or rushed. In short, she has been professional, communicative and sympathetic, even though it is a very small case. She has made me feel like an 'important' client to her. Morales