Ask a lawyer in Helsinki.....................

This is not a DIY project. We can't teach you how to practice law in a simple Q&A forum.

The terms of service of your ticket spell out the available remedies. Suing is not one of them.

If you feel it was improper, file an appeal.

My recent visit to the ED ended after a 15 hour wait. Bad customer service is not grounds for a lawsuit.

Lawsuits are expensive and time consuming. Hopefully you get it fixed.

This is a customer service issue. Not a legal issue.

This is a Q&A forum. What is your question?

Lawsuits are expensive and time consuming. They will have lots of lawyers. Doubt you will recover anywhere near what it will cost you.

Yes they can. Yes you do.......................................