The "Shop keepers privilege" allows them to do this. And you have no damages to sue for IMO.

Absolutely. Time to lawyer up. Don't speak to the cops.

None of us knows all the details of your case, but the overall average is near zero.

This is a simple Q&A forum. While you have not asked a question, it is obvious that your situation cannot be resolved in an online forum. You need...

When an adult has sex with a child there are any number of laws that may be broken.

Claiming to who? Is just telling you, telling other people, or filing a lawsuit?

What you are asking is more of a technical IT issue than a legal issue.

The fact that the insurance company has never heard of a paralegal is pretty meaningless. But, you can replace your lawyer at any time.

A lawsuit will cost thousands take a year or more to resolve. This is purely a customer service matter.

It sounds like they have been working with you to resolve it. You can take the refund, or sit in the restricted view seats.