Charles M. Sasser

I turned to Mac Sasser for help after getting the run-around from the insurance company responsible for my Long Term Disability case. They initially approved my claim and then almost as quickly denied it – something I learned was not uncommon with LTD. I also learned the hard-way that when such ins...urance is (was) obtained through your employer it falls under ERISA, which in and of itself adds layers to the process and difficulty obtaining a fair outcome. Mac initially took the time to speak with me on the telephone and even followed-up with me a while later when he had not heard back. It was during these calls that I gained a sense of confidence in his ability and more importantly, comfort in his level of conviction in doing the right thing. In the overall scheme of things, my case was not huge for an attorney with Mac’s credentials and experience. That said, at no time did I ever feel Mac and his team were not working on my behalf and towards a positive resolution. It took time, longer than I wanted but Mac and Heather kept me in the loop as to what was taking place and more importantly offering a realistic timeframe for next steps. Ultimately we were successful on several levels thanks to the firm’s efforts. At one point my LTD was reinstated, at least for a period of time, but then the insurance company started their crap all over again. Mac pushed forward and in the end, after having to file, the insurance company finally came to the table with an acceptable settlement offer. I am very thankful to Mac, Heather and team for their time and efforts and highly recommend the Sasser Law Firm.

Mac and his staff were invaluable in assisting us with an appeal for disability insurance. We had exhausted almost every avenue and continued to get the runaround from the claims agent. Mac stepped in, gave us good advice in a manner that we could understand and execute on. Within two months, we achi...eved a successful resolution to the appeal. Mac and his staff were at all times professional in their dealings with us and exhibited a level of confidence that enabled us all to let go of much of the anxiety this process induced.