Rachel Settles Gunther

I selected this firm due to the very cheerful and professional receptionist that answered the phone. The receptionist was very educated and knowledge on the legal topic I was looking for a lawyer for. After selected this firm the communication was very one sided and I had keep calling them for call...s I was suppose to get follow ups on and never once actually talked with the lawyer. Also my divorce papers showed the wrong location for marriage and was brushed off like no big deal but still no follow up calls throughout this whole process. I was going to use them for another legal matter but I am big on communication and this firm this not fit that requirement for me.

I reached out to Attorney Rachel Gunther’s office for a consultation appointment regarding real estate property between my ex fiancé and I. I was informed the price I paid that I had the appointment we talked she’s really nice, very positive, and she said she could help me. I was in a bad situation. ...Attorney Gunther was going to charge me to mail a letter to my ex fiancé which was fine. I just needed to be out of the residence. She advised me to call her office to let her paralegal know when I was out, ready for her to mail the letter, along with the amount of money I wanted and I could pay the amount she charged to prepare the letter and everything would be good. I wasn’t able to move out that weekend, so I reached out to her paralegal via email which I had done before and had received responses back in the past. I sent an email November 14, 2022 it’s now November 29, 2022 and I haven’t heard from Attorney Gunther’s office yet. Now that was a consultation that I paid $200.00 for that we talked maybe 30 minutes. If she couldn’t or didn’t want to help me that’s fine. I’m so okay with that, but the PROFESSIONAL thing to do would be to have your paralegal send an email… she didn’t even have to call me. I would’ve been okay with an email response, but at least RESPOND! I think I paid for that much. But to not do anything, no response, is rude, disrespectful and very disappointing. It wouldn’t have cost her paralegal or anyone in that office to practice good customer service skills.

I found Ms. Gunther on the internet and attempted to make an appt. after seeing that she offered free consultations. When I called, however, I was told that it was not free but there was a $150 fee that would be applied to retaining her services. When I arrived, I waited for approximately 45 mins aft...er my scheduled appt. to be seen and was then told that she was unable to help me at all. I told her that I was on disability and food stamps but she still took my $150 anyway.