Jennifer L. Allen

If I could give Jennifer Allen 0 stars I would. I hired Jennifer to represent me following a car accident in 2015. Jennifer did not appear at my court date and told me everything dealing with my case had been handled. I was in the hospital dealing with injuries at the time. Over a year later I had my... license taken away because I had a failure to appear in court on my record. I went to the DMV to immediately reinstate my license which cost me over $100, because I needed my license to go to work. When I went to Jennifer's office the next day to see what the problem was, turns out Jennifer had just never showed up to represent me in court. She lied and claimed it was a "clerical issue" and said she was waiting for a "judge on her good side" to be present in court to fix the issue. Gabbi her secretary told me that Jennifer could refund me the money from the DMV (since it was entirely her fault). Jennifer then tells us that I should have waited until she fixed it in court to reinstate my license. Obviously this was not an option for me since I had to return to work. Fast forward another year and we have been to her office several times to see what the problem is. Every time we go to the office, Jennifer hides and refuses to speak to us. I last went two weeks ago and Jennifer again refused to come and speak with us despite being there. She sent another lawyer out to speak with us and within a week they were supposed to have both called me to update me, and email me proof. It's been two weeks, no phone call, no email, no refund. I moved to Atlanta so I can not go to the office myself. So I called today and Gabbi their receptionist, told me that the lawyer I spoke to two weeks ago has since taken care of the FTA and got a screenshot that he's allegedly going to send me, but that they refuse to refund the money that I had to use to reinstate my license because Jennifer had told me to wait to do that. They JUST fixed their two year mistake (I guess because I have yet to receive proof) and expected me to wait those two years to get my license back over THEIR negligence. They have been nothing but apathetic, rude, and unprofessional and Jennifer Allen can expect a formal complaint to the bar for making my life so difficult these past two years. I would not recommend Jennifer to anyone ever.

Ms. Allen represented me in court in March 2016 for a speeding ticket I received in Chapel Hill earlier that year. She and her staff were professional and first-rate for the following reasons; First, I called a few lawyers in the Chapel Hill area. One of Ms. Allen's staff called me back even... though it was in the early evening on a Friday. She listened carefully to my specific situation, then gave me the basics of how the firm handles a case like mine. The information was clear and concise. There was no pressure in her presentation. She answered all my question on how I was to complete the forms to hire Ms. Allen and any documentation I needed to send to her. Second, once I hired Ms. Allen to represent me, her staff kept me updated on when the case would be heard, even when it was rescheduled for another date. Lastly, once Ms. Allen presented my case to the court and received the outcome (which was most favorable ), a staff member promptly contacted me of the decision. This was the outcome; "Ms. Allen appeared in court for you in Orange County and was able to get your citation dismissed so that it will not appear on your driving record or cause you to get any license or insurance points." The case was resolved on a Friday and her staff got me the results that weekend ( a Sunday evening). I was impressed by the whole process, start to finish. Thank you for the opportunity to write this review.