I called the office, a little skeptical, as in the past I have contacted a law office to handle a problem with a brand new vehicle, that within the first 3 weeks, was towed 3 times. That lawyer charged us $400 for a 20 minute consult and said there was nothing they could do. The Consumer Law Group co...uldn't have been any nicer and professional, the exact opposite of what I was bracing myself for. They walked me through every step of the way with my complaint on the purchase of a 2021 Travel Trailer, that was damaged upon delivery. Jennifer was the upmost professional, who followed up when she said she would, called me with status updates and even after their work was completed, called to check in on my family. I would highly recommend this law firm for any consumer complaints one may have, as they make every step easy and do not over promise. I will recommend this law firm to all of my clients in the future that have consumer problems.

I leased a new 2020 Honda Odyssey in January 2020. There has been an electrical popping noise coming from the speakers ever since I took possession of the vehicle. After almost 18 months and 7 visits to the service department at two local dealers, including work performed for 3 days by a Honda region...al field engineer, I contacted the Consumer Law Group. They immediately called me back and advised me of all my options free of charge before moving forward. They were extremely proactive and acted with a sense of urgency, making sure I was aware of the upcoming 18-month limit to sue under the Virginia Lemon Law. I am currently pursuing an arbitration case through NCDS and will absolutely retain Mr. Gayle to review the settlement offer.

I was referred to Mr. Gayle by another attorney in reference to a lemon that I was sold by one of these name brand automotive dealerships. I was in negotiation with the Corporate Office of the Automotive Company and was concerned with the numbers that I was presented. No matter what I said, they wo...uld not budge. I did a consultation with Mr. Gayle, he reviewed my paperwork and immediately confirmed that the numbers were wrong and that I was not being completely compensated under the lemon law. He equipped me with the knowledge I needed to get this transaction done. He did not pressure me to hire him, waste time or drag out the session to charge more. Though I was impressed enough to hire him, he suggested that I go back with the knowledge he gave me since I had already established an open dialog with them and see what they said. If they conformed to the outlines of the law, I wouldn't need to hire him and my case could be closed rather quickly. If they didn't, then he would take me on as a client. I went back to them with Mr. Gayle's notes and they acknowledged their errors. Included the missing items he pointed out and resent the final paperwork in less than a week to close the deal. Mr. Gayle and his staff provided excellent service!

Mr. Gayle met with us concerning a problem we were having with warranty work being done on our RV. He had reviewed the file that we sent to him prior to our consultation and was familiar with our situation. (Very impressive) He explained to us how these companies work and told us he was glad to go fo...rward but that it would be lengthy and expensive and that we would most likely being throwing good money after bad. He made several suggestions of other options. We did not hire Mr. Gayle but did follow his suggestions. We were successful in solving our problem due to Mr. Gayle's honesty and expert advice.