Thomas D. Wall

Totally unacceptable conduct from entire staff. I could never get a return call from anyone during the entire 4+ month process. Calls are totally ignored, day after day, week after week. Mr. Wall would also never call with info even after a meeting when he promised he would. Office manager very r...ude. Asked me "what EXACTLY were my expectations" at one point. I stated I expected things to be done in a timely manner and to have the courtesy of returned calls. Mr. Wall told me at one point, that "it was nothing personal" when my calls were ignored. He always blamed the OM, yet later stated that all calls go to his email on his cell phone. It took weeks to find out when my 341 meeting was being rescheduled to, and then I got a call only after leaving VM that "lack of communication is a major reason that clients file grievances." After all this, he didn't even show up for my meeting with the creditors yesterday with no phone call or anything. So, I had to do it myself. I filed a grievance this morning.