I am a Cancer Patient. I informed his assistant that I would be in the hospital for most of the day and I indicated that 3pm would be the best time for me. Despite providing this information, his assistant still set up the appointment for 12:30. I paid $150.00 Consultation Fee and since I was not consulted, I requested that my money be returned to me. Now they refused to return my money. I have meager funds and this has become a real problem. If I took anyone's money, I would be thrown in jail. However, what happens when the reverse transpires? It is not fair for me to simply lose my hard-earned money. Dishonest attorney.
Response from Jason Ostendorf June 9, 2017
There are a few problems with the above complaint. Having said that, the only thing lacking from it is the truth. The potential client told my secretary to schedule the consultation for 12:30. Within minutes of this conversation, my secretary sent an email to the potential client confirming the 12:30 time. This was more than 24 hours before the consultation, and we never received any notification of any scheduling conflict. We know the email address was correct because the potential client replied to it. It should be noted that his all caps reply included 48 exclamation points ("!") ...
On the day of the scheduled consultation, I waited in my office for the potential client to arrive. I was not performing work in any other case, so that I could devote my full attention to him once he arrived. After he was twenty minutes late, I called and left a voice message on his cell phone noting that he was late, and asking for his whereabouts and whether he would be coming in. I specifically informed the client that I had to leave the office at 2:00 p.m. We never received a call back. (We know the number was correct, because we later received several calls from the client from that number where he called us, among other things, "F---ing idiots".)
While we offered to reschedule at no charge, we were not willing to offer a refund for two reasons. First, I waited from 12:15 until 2:00 for the client. My hourly rate is $300 (the $150 consultation rate is a discount to potential clients), so the failure to so much as inform us that he would not be attending the consultation resulted in a financial loss of time that could have been devoted to other clients. Secondly, the potential client was just flat out rude. Again, we did offer at first to reschedule at no charge. (This normal, reasonable offer prompted the potential client to refer to us as "f---ing idiots" ...)
I am a lawyer, not a psychiatrist. As such, I will make no allegations regarding the mental status of this potential client. I do, however, invite the reader of this post to form their own judgment.