Matthew Bingham Banks

I had met Attorney Matthew Banks when he was just starting out. I didn't know him as a lawyer, but as a customer at where I worked. I switched jobs and hadn't talked to him in years. But when my teenage son got him self in some trouble he is who I thought of to call. Now since I had last talked to A...ttorney Banks, he had built up his firm quite substantially. I thought for sure he would just assign my case to another lawyer in his firm. I mean the case was a big deal to me because it was my son but it was nothing that was news worthy or very interesting. Yet he called me back directly, said he would take my case. The communication from his office is outstanding. I never had to call again, they reached out to me, multiple times. Kept me up to date with every step of my sons case. Charmaine and Ashley are definitely assets to Banks Law Firm. They emailed me or called and helped me with any questions or to remind me of upcoming court dates. Attorney Matthew Banks showed up for all the court dates and you could just tell at the Reading Court House that he had gained a lot of respect from all the staff including other laywers and Judges. He also took the time to talk to my son, give him advice and direction. I hope I am never in need of an attorney again, but I feel very thankful knowing that I would be in such good hands. I will of course be recommending Attorney Banks and his staff to everyone I know.

I began my search for an attorney late August 2017. I spoke with Mr. Banks for a phone consultation and he had a good pitch and selling points. I agree to work with him and he told me that they would be in contact with me no later than two days after I paid my retainer fee. This attorneys law firm... does not respond to calls or e mails and does not complete paperwork timely or correctly. I paid my retainer fee on Monday August 21st. I did not hear anything from anyone in his office and on Friday I called the office to see what was going on. They reassured me that I would hear from someone by 3p.m. EST. At 4 p.m. EST I called again. It went straight to voicemail of each staff member I tried to contact. I was not contacted until close to 5 p.m. GMT, which is 7p.m. EST. Finally I was able to speak to an attorney in his firm named Connor Line, who of all things was going on vacation for the next week. He reassured me however that he would still wprk on my paperwork while he was on vacation; leaving me to believe it would be filed by the end of the week. That did not happen. They did not even send me a invoice for the petition to modify until 10 days after my conversation with him. My petition to modify was finally submitted filed September 15th. That is 25 days (3 and a half weeks) after paying the retainer fee with very little to no communication. Before Connor Line filed the petition he forwarded me a copy. I told him that it did not include one of the other parties and asked if he can fix it before he filed. I did not hear from him until he emailed me to confirm that paperwork was filed. On October 4th I called the courts to find out if a hearing had been scheduled. I found out that the paperwork did not include the other party that I had told Connor Line was missing and had to be ammended. He failed to fill out the paperwork properly even after I pointed out about the possible indiscretion. At that time I contacted Connor line and asked what was going on. He said that he did not know how to fix the paperwork and was waiting for the judge to tell him what to do and I would most likely hear from him the following day. That was October 4th. I did not hear back from him again until October 13th, when he told me that he would get in touch with me within two days. It is now October 22nd, two months after I paid my original retainer to Matthew Banks law firm and I still don't know what is going on with my petition to modify custody case. During this mix-up with Connor Line Junior Litigant of the Banks Law Group I called Matthew Banks to find out what was going on. He told me that his attorneys were busy and courts and that is why so many people hire them. That is no excuse for my case to still not have a court date or even knowing what is going on with the petition. Its been two months since I paid my retainer.... what is going on?

During your primary phone call with Attorney Banks, expect to immediately feel comfortable with his advice. He is attentive and cares about your needs. He gives strong and note worthy advice that makes an impact. He is great with follow up and his fees are fair. Words cannot express how thankful I am... to him. One of the best, truly.