Eugene W. Krukas

I am happy to complete this testimonial on behalf of the service I received regarding my problem with Volkswagen Auto Group.  When my car went back to the dealer for the second time I was devastated.  I was facing a $400 dollar monthly payment while the car was continuing to stall out intermittently....  The dealer already had my car for about twenty days, replacing all of the fuel pumps.  When I picked up the car this time I was assured that VW sent a technical rep that assured me the car was repaired with precision and would prove to be mechanically sound.   Within a few days I was pulling out of my work and the car stalled.  I managed to get it running but it was to late to go back to the dealer.  During this whole process I was talking to Mr. Krukas on the phone even though I was not officially a client.  Mr. Krukas coached me through every step of this terrible situation.  He explained the law with clarity,  giving me the information I needed to protect my interest.  At this point Mr. Krukas advise me to seek help from another dealer since things became very unpleasant at the purchasing dealer.   The new dealer kept my car for more than a week and told me that the issue “could not be duplicated” and they sent me on my way.  Again Mr. Krukas communicated what I need to do in the event the car stalled.  After almost a month the car stalled again.  I went back to the dealer and followed the instructions that Mr. Krukas clearly spelled out.  Again my car was in the shop for about a week and the dealer replaced the ignition system and a fuel pressure sensor assuring me the the lead technician was sure that this would resolve the problem.  Ultimately Mr. Krukas resolved my problem by securing a brand new car.  He emailed and called me every step of the way.  He held VW accountable proving his skill as an attorney.