Boris Kogan

I’ve had several frustrating experiences with Boris Kogan & Associates and feel compelled to share my concerns. Every time I called, I was told that the professional was "in a meeting" or "with a client." Most recently, I left my information with the receptionist, but I never received the promised fo...llow-up. To make matters worse, I overheard a staff member mention that the professional was actually "in the bathroom," and the receptionist responded with "I know." This left me feeling disrespected and misled. When I finally received a call back after 5 PM, the professional was eating while speaking with me. I politely asked if he could stop chewing, and his response was, "Sorry, I haven’t eaten all day and am famished." While I understand that people get busy, eating during a professional conversation is unprofessional. Additionally, once they have your payment, the eagerness to cooperate slows down significantly. Calls that were once returned promptly now take days to get a response, and communication has become inconsistent. The office lacks transparency, professionalism, and respect for clients’ time. The constant turnover of staff, lack of follow-through, and decline in service quality after payment make it difficult to trust that any issues will be handled appropriately. I cannot recommend this office based on my experience.