Ana Raquel Reis

Ana Reis

We appreciate your feedback and are committed to providing excellent service. Your family member's immigration case was previously approved without any issues, which reflects the quality of our work. On New Year's Eve around 7 p.m., you contacted me regarding a billing error. Upon my return after the holidays, I promptly reviewed the matter and apologized for the $100 invoice, which was created when your family member requested a service from us but which should have been voided by my staff, when your family member stopped responding. As human error can occur, we strive to address such matters with transparency and accountability. Following my apology, you still expressed interest in retaining my services, indicating satisfaction with our work. However, AFTER I declined to accept your new case and explained my decision to focus on other areas of law, you chose to do this retaliatory review. Our office remains dedicated to client satisfaction and professionalism. Wishing you and your Family all the best.   Sincerely, Ana R. Reis, Esq.