Timothy L. Pope

The experience was different than what I expected, which was good. They’re in the city and I’m in the suburbs. It was convenient because all of our work was done electronically or on the phone. Their use of technology allowed me to avoid drives into the city and the headaches that come along with it.... They were able to get the job done while providing great personal service. I didn’t feel forgotten. I didn’t feel like a number. I had two brand new knees at age 54 and was trying to figure out what kind of work I could do. I needed to find out if I was eligible for benefits I had paid into over the years. I needed to find a way to keep living from now until I could apply for early retirement. Even if Timothy wasn’t accessible, his paralegals were very accessible. When I had a lot of questions at the beginning of the process, I always felt comfortable that someone would get back to me with answers. Even though the government process takes a long time, Timothy encouraged me to continue with my case and we did win.