Samantha Frances Gentel

When my father and I came to see Samantha, we were struggling with what seemed like an insurmountable challenge: applying for and obtaining MassHealth benefits for my 86-year old mother, who has late-stage Alzheimer’s and who was in desperate need of round-the-clock care. The MassHealth approval pro...cess has innumerable requirements. It is tricky, and it is one of those applications where it would be easy to make a mistake and end up creating delays if I had attempted to navigate it myself. Samantha, however, stepped in with her considerable knowledge, her sharp attention to detail, and her diligence, and made this overwhelming task completely manageable. She would check in with me, or I with her, and her guidance and *patience* during this time was invaluable. She was always available to answer questions, not only mine, but anyone who was providing us with essential documentation for the application, and who might need an explanation of what was required. She called in for three-way conferences, and wrote emails on our behalf requesting information. We always knew where we stood, and she anticipated and prepared us for any potential problems, which she would then help us to resolve. She is utterly honest and straightforward. Several months on now, my parents’ lives have improved immeasurably: my mother is securely cared for, in her own home, with all the attention and guidance we could ever hope for—and all owing to Samantha’s considerable efforts on our behalf. I cannot recommend her highly enough.

I highly recommend Samantha Gentel as a elder lawyer. She was profession and patient at a time in my life when my 91 year old mother had fallen in her home and needed to be placed in a nursing facility. So many people to speak with, so much to deal with. Applying for Medicaid seemed like an awfully d...ifficult task to do by myself. Thank God, for Samantha. She was patient and steady for me and got the Medicaid application completed and approved. I could not have done this without her help and I would not recommend anyone do it alone. Thank you so much.

Samantha was instrumental in establishing my 91-year old mother’s eligibility for MassHealth benefits. In doing so, she conveyed an in-depth understanding of this tedious and complicated process. Throughout, Samantha was well organized, persistent and attentive to details, which if neglected, would... cause delays. My mother’s eligibility also involved my father’s financial situation. Samantha was able to clearly explain what needed to be done and why. Because of her efforts, MassHealth provided a quick, positive response. As important, Samantha was always accessible, kept us informed and was responsive to questions we had.